Support

Help with connecting your Amazon selling account, understanding what GPSR Audit reads and writes, and getting in touch with a human.

Getting started

1. Connect your selling account

Go to gpsraudit.com/connect and choose your region (Europe or United Kingdom). You are sent to Amazon Seller Central to review and confirm the authorisation. You never give us your Amazon password - the authorisation is handled entirely by Amazon.

2. Your first compliance report

Once the account is connected, we read your listings and send a report showing which of them are missing GPSR data (responsible person / manufacturer reference), and which are already blocked by Amazon.

3. Fixing the listings

With your approval, GPSR Audit writes the GPSR attributes to your listings through the Selling Partner API. Amazon then reviews the submission. In our own tests the compliance block clears about nine days after the submission is accepted.

What we access

• We read: your listings and their compliance attributes, and your seller account identifiers - via the Product Listing and Selling Partner Insights roles.
• We write: only product compliance attributes (for example gpsr_manufacturer_reference and dsa_responsible_party_address), and only on the listings you approve.
• We never access: your password, your payment or banking details, your customers' personal data, or your pricing and inventory strategy.

Revoking access

You can disconnect GPSR Audit at any time from Amazon Seller Central: Apps and Services, Manage your apps, Revoke authorisation. Access stops immediately. You can also email us and we will delete the stored authorisation token on our side.

Frequently asked questions

Does this make me legally compliant?

No. GPSR Audit fills in the data Amazon requires on your listings and can act as your EU Responsible Person under a signed mandate. It does not replace legal advice, and it does not certify that your products themselves are safe or conform to EU product law.

Which countries are covered?

All EU marketplaces plus the United Kingdom. One EU Responsible Person mandate covers the 27 EU member states.

My listings are already blocked - can you still help?

Yes. Blocked listings (Amazon error 100632) are the main case we handle. The GPSR attributes are written, Amazon reviews the submission, and the block is lifted once accepted.

Something is wrong or the report looks incorrect

Email [email protected] with your seller ID and the marketplace concerned. We reply within one business day.

Reporting a security issue

Email [email protected] with SECURITY in the subject line. Reports are handled under our incident response plan and acknowledged within 24 hours.